Returns and Cancellation

Cancellation & Returns:

There could be certain circumstances beyond our control where you could receive a damaged/ defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our customer service team who will guide you on the process for the same. Cancellation has to be initiated with maximum 24hrs of delivery, once the cancellation is approved, refund process will be initiated immediately & complete in 7 working days.

*Please call between 9.30 AM – 5.30 PM on any working day or send an email to spicerush.foods@gmail.com with your order number.

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return:

  1. 1. Please notify us of a receipt of a Damaged/Defective product within maximum 24 hours of delivery
  2. 2. Products/Items should be UNUSED.
  3. 3. Product will be picked up from the customer’s door step.
  4. 4. Products should be returned in their original packaging along with the invoices.
  5. 5. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.


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